Mae4 Privacy Policy — User Data Protection
Updated: January 2026 • Applies to all registered users in Malaysia
Your privacy is our priority. This Privacy Policy clearly explains how mae4 collects, uses, stores, and protects your personal information. By using the mae4 platform, you agree to the practices described in this policy.
1. Information We Collect
Mae4 collects various types of information to ensure our platform runs smoothly and delivers the best experience to every user in Malaysia. The main categories of information we collect are as follows:
Account Information
Upon registration, we collect your full name, email address, phone number, and any other details you provide. This information is used to verify your identity and manage your account securely.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect the details required for your chosen payment method — including DuitNow, Boost, or local bank account information. We do not store full card numbers; all transactions are processed through secure, encrypted payment processors.
Device & Browser Information
We collect technical information including device type, operating system, browser type, IP address, screen resolution, and language settings. This helps us optimise the platform for the wide range of smartphones and devices used by Malaysian users.
Usage Data
We record in-platform activity including pages visited, games played, session duration, settings preferences, and transaction history. This data is used to improve the user experience and keep your account secure.
2. How We Use Your Information
All information collected by mae4 is used for legitimate purposes and limited to what is necessary to operate the platform. We use your information for the following:
- Verifying user identity and preventing fraud or unauthorised account access.
- Processing deposits and withdrawals in MYR quickly and securely.
- Providing effective customer support and responding to enquiries accurately.
- Sending important notifications related to your account, transactions, security updates, and platform information.
- Analysing usage patterns to improve the interface, performance, and content of the mae4 platform.
- Complying with legal obligations and regulations applicable in Malaysia, including anti-money laundering requirements.
Mae4 does not use your information for any purpose outside this scope without obtaining your consent first.
3. Cookies & Tracking
The mae4 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. We use several types of cookies:
Essential Cookies
These cookies are required for core platform functions such as maintaining your login session, remembering your language preference, and ensuring smooth navigation. Without them, the platform will not function properly.
Performance Cookies
These cookies collect information about how users interact with the platform — such as the most frequently visited pages and page load times. This data is used in aggregated form to improve the speed and usability of the mae4 platform.
Cookie Controls
You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect certain features on the platform. Continued use of the mae4 platform after receiving a cookie notice is considered your consent to our use of cookies.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All mae4 user data is stored on secured, SSL/TLS-encrypted servers in line with industry standards. We enforce strict access controls — only authorised personnel may access user data, and only for legitimate operational purposes.
Your data is retained for as long as your account remains active and for any period required by Malaysian law. When data is no longer needed, it is deleted or anonymised securely.
Third-Party Sharing
Mae4 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share the necessary information with:
- Payment Processor: To enable deposits and withdrawals in RM to be processed securely.
- Regulatory Authority: Where required by Malaysian law or a valid court order.
- Technical Service Provider: Who assist us in operating the platform infrastructure, subject to strict confidentiality agreements.
All third parties who receive mae4 user data are bound by data protection obligations that meet our own standards.
5. User Rights & How to Contact Us
Your Rights Over Personal Data
As a mae4 user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: If your data is inaccurate or incomplete, you may request that we correct it.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data — subject to legal requirements that may obligate us to retain data for a specified period.
- Right to Object: You may object to the processing of your data for specific purposes, including direct marketing.
Changes to the Privacy Policy
Mae4 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, technological developments, or legal requirements. You will be notified of significant changes via the platform or email. The "Updated" date at the top of this page indicates the current version of the policy.
Contact Us
For any queries, requests, or concerns regarding your data privacy at mae4, please reach out to our team via email at [email protected]. We will respond to privacy-related enquiries within 14 business days. You may also refer to FAQ page us for answers to the most frequently asked questions about privacy and account security.
Your Data is Safe with mae4 — Register with Confidence
The mae4 platform is built with the security and privacy of Malaysian users as a top priority. Create your account today and enjoy a safe, transparent, and trustworthy online entertainment experience.